Frequently Asked Questions
Everything you need to know about your Free Fly experience, from shipping to our bamboo-based fabrics.
What makes Free Fly apparel different from other outdoor brands?
Our primary focus is comfort through nature. We specialize in bamboo-based performance fabrics that are naturally breathable, odor-resistant, and incredibly soft, providing a sustainable alternative to synthetic polyester gear.
How should I care for my bamboo clothing?
To maintain the longevity of your gear, we recommend machine washing on a cold, gentle cycle with like colors. Tumble dry on low heat or hang dry to prevent shrinkage and preserve the integrity of the bamboo fibers.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges on all unworn, unwashed items with original tags attached. Returns are processed quickly via our online portal to ensure you get the right fit for your next adventure.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Depending on your location, shipping usually takes 3-7 business days. We also offer expedited shipping options at checkout if you need your gear sooner.
Does Free Fly offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and delivery timelines for international orders are calculated at checkout based on the destination.
How do I know which size to order?
Our apparel generally features a relaxed, athletic fit. We provide a detailed size guide on every product page with specific measurements for chest, waist, and sleeve length to help you find your perfect match.